State Farm® Insurance Agent Lisa Kelley

"After moving to the area, previously having another State Farm agent in the Shorewood area my husband switched to Lisa Kelly to have a local contact. My husband went in on the 17th of June 2026 to let the Lisa Kelly office know he would be switching our coverage to a different company. We were switching due to price increases as we are on a fixed income. He specifically stated not to cancel the coverage we had until the 1st. Of July when the new coverage would be bound. We had paid via auto pay for the month of June entirely. We have never been without insurance on our vehicles. This agency went ahead and canceled our coverage as of the date he physically went to the office. We were not informed of an immediate cancellation and all of us under that policy were totally unaware that this had been done. We had 3 vehicles and Rv covered under them. Unfortunately there was a minor accident that my daughter was in backing into a parked vehicle during the interim. We waited to find the other party involved and informed them about the incident. We provided all the personal information as well as documentation of our insurance policy. It was after hours but the other party contacted State Farm and only then did we discover what the agent had done. We had been without our knowledge uninsured since my husbands visit to the Lisa Kelly agency. We literally had no knowledge of the canceled policy and it had been paid through the 1st of July. To cover their mistake they kept saying we're working on it with no resolution or return phone calls. Only then, they began the process of preparing a refund and sadly because it was a person to person conversation at the office nothing was recorded like on a live call. We wracked our brain to rememver if a call was made. We paid the other party to reserve a rental car and for her deductible. She had her car repaired. Today we get a call from the Wilbur group who collects for damages paid out by State Farm for repairs. They informed us of something called the Safety and financial Responsibility Act. After looking up what that is we found out that legal action could be leveraged against us for the damages of almost $5,000. 00. It also could affect our driving privileges and all of this is because of Lisa Kelly's negligence. People beware of these types of situations. If you have to shop for cheaper insurance make sure you are adamant about dates and times. I dont know if moving the policy and leaving this company upset the office but what was done was unethical and wrong. We are senior adults and have never been uninsured. My home policy still rests with State Farm however after the confidence we had in this company was shattered I would never recommend this agent in particular to anyone. My friends and family members have been informed as well as hopefully the public. I will be contacting the BBB with this same statement. Respectfully Lisa Kelly do the right thing and own your mistake. We have been faithful policyholders paying for decades with State Farm without incident until now. You couldn't make this stuff up about the timing. It couldn't have been more intentional and obvious they were ticked about the switch.
Respectfully,
Chuck and Terry"

"Very helpful and quick! I was able to add a new indurance policy in the same day."

"One call to Lisa’s office saved me $700 a year on my car insurance ! I’m tired of paying the yearly salary of the little lizard guy I see on tv ! ! Compare people ! Brenda and Lisa are the best!"

"Lisa Kelly insurance goes above and beyond to help me anyway they can. They are always there when I need them"

"I’ve been with Lisa Kelly, for over 15years. I feel like they’re part of my family. She has always employed the upmost professional staff. I would recommend her company to anyone that wants a fair shake on insurance"

"Moved back from out of state and was able to transfer my auto insurance very easily with a phone call to Lisa’s office. Treated very kindly and politely every time I have had an interaction with some one from State Farm in general. Been with them State Farm for close to 25 years now and it’s reassuring to know that if something happens they’ve got my back."

"Always good service , thank you"

"Lisa and her staff are number one ! Best agent / office I have ever worked with!"

"Great service,.. been going there for years."

"Lisa Kelly and staff were very helpful. Helped me fill out all the forms I needed for my mom's life insurance. Highly recommend!"

"Very helpful. Anytime when I called for a question or concern Lisa and her staff were always quick getting back to me. Definitely recommend."

"She was very helpful."

"The staff and Mrs. LISA were so delightful. I had my autistic son with me. They treated us as normal people instead of like animals. I did everything online so I didn't have much time because my son was with me. So she did all the paperwork everything I needed quickly. And had an understanding spirit why I couldn't talk or sit down long. IM INSURED!! HALLELUJAH. Haven't nt had insurance in stleast two years. Lmbo. Smh #Queen_Theda_Reviews"

"Great bunch of ladies. Very friendly and helpful!"

"Informed the agent that it was going to be literally less than a week before I would be able to pay my bill was told it was no problem then get a cancellation notice a week after I paid my bill, tried calling during business hours and kept getting transferred to the 24 hour customer service line. Why am I even paying you?"

"Sami is awesome! Great office to work with!"

"We can always count on Lisa and her team. They are awesome."

"After YEARS of being with the "other" insurance company, I was reluctant to change; BUT I couldn't pass up the savings on my home and auto that State Farm offered. Debi was very patient with me as we compared policies. I called my other agent and he could not match the savings so I switched!! Every time I called with a question, she was there to answer it for me; my temporary card had my name spelled wrong so I called her and she got it switched. I highly recommend that you compare prices!"

"Very helpful."

"Nice people"

"Lisa and her team go above and beyond to ensure customer's receive superior service. The staff are always friendly and greet you with a smile when you walk in. They are knowledgeable on all products and services that State Farm offers. I have had several instances when I needed an answer to a question where Lisa did the research after hours or called me back while traveling."

"My experience with Lisa Kelley’s agency has always been top notch! Whenever anyone talks “insurance”, (usually a bad experience), I always tell them about Lisa Kelley and State Farm Insurance."

"She's had life policies of mine for years and is my go to person for speedy and accurate info on insurance."

"I have had State Farm insurance since I turned 16. I have been with Lisa’s office most of that time. I have always received professional, quick and courteous service. Now that I have joined the team in the office, I love continuing the excellent customer service and helping our policy holders manage their insurance needs."

"Lisa Kelley, and her staff, are fantastic! All have been personable, helpful, and pay particular attention to detail. The best point I can make is that my family and I haven't lived within 300 miles of Pontiac in more than 20 years, but Lisa Kelley remains, and will continue to remain, our State Farm agent."